Telecom platforms built for switching plans, not switching providers.
Digital self-service, billing, and OSS/BSS platforms for telecom operators.
15+
years building digital products
3
countries served
120+
happy clients across 15+ industries
Our Experience
We help telecom operators, MVNOs, and internet service providers modernise the systems customers and networks both depend on — self-service portals that actually reduce call-centre volume, billing and OSS/BSS platforms that don't require a multi-year rip-and-replace, and the analytics layer that turns network and usage data into decisions.
We build for telecom operators, MVNOs, and internet service providers across Malaysia and the wider region. Subscribers judge a telco by how easily they can change a plan, dispute a bill, or get support — not by what's running in the core network. We build the digital layer that makes that experience fast, while respecting the OSS/BSS systems that still have to keep the network running underneath it.
What We Solve
The Hard Problems
in Telecommunication
Legacy OSS/BSS Holding Back New Offers
Billing and provisioning systems built for a smaller product catalogue slow down every new plan or bundle launch. We build a modern layer over the existing OSS/BSS so commercial teams stop waiting on core system change windows.
Customers Expect Self-Service, Not a Call Centre
Plan changes, billing disputes, and support requests still routinely end in a call. We build self-service journeys that resolve the majority of requests without a human in the loop, and route the rest with full context attached.
Network and Usage Data Arriving Faster Than It Can Be Used
Network elements generate volumes of telemetry that most operators can monitor but not really act on. We build the pipelines and dashboards that turn that data into capacity planning and proactive fault detection.
Regulatory and Numbering Compliance
SIM registration, numbering plans, and regulator reporting carry real compliance risk if handled manually. We build the workflows and audit trails that keep operators aligned with local regulatory requirements.
What We Build
Our Telecommunication solutions
Customer Self-Service & Digital Channels
Journeys that resolve the requests currently driving call-centre volume, without a human in the loop.
- Plan changes, add-ons, and bundle management
- Billing disputes and payment self-service
- SIM swap, number porting, and account recovery flows
- In-app and web support with full account context
Billing & OSS/BSS Modernisation
A modern layer over legacy billing and provisioning systems, so commercial launches don't wait on core releases.
- API layer over legacy OSS/BSS platforms
- Rating, billing, and invoicing workflows
- Product catalogue and bundle configuration
- Provisioning and activation automation
Network Analytics & Monitoring
Turning network telemetry into capacity planning and proactive fault detection.
- Real-time network performance dashboards
- Capacity forecasting and congestion prediction
- Anomaly and fault detection alerting
- Usage analytics for commercial and network teams
Subscriber Onboarding & KYC
Activation and verification flows that satisfy regulatory requirements without losing the customer.
- SIM registration and identity verification
- e-KYC with document capture and fallback review
- Numbering and regulatory compliance workflows
- Fraud and duplicate-registration detection
Enterprise & B2B Service Portals
Account and service management for enterprise and wholesale customers, self-service rather than account-manager-mediated.
- Multi-line and fleet account management
- Usage reporting and invoice consolidation
- Service request and SLA tracking
- API access for enterprise system integration
Why CMMB
Why teams pick us for telecommunication
Modernisation without a core replacement
We build a digital layer over existing OSS/BSS systems so new plans, bundles, and self-service features ship without waiting on a multi-year core replacement programme.
Self-service that measurably cuts call volume
Journeys are designed and measured against the specific requests that currently drive call-centre volume — plan changes, billing disputes, SIM swaps — not built as a generic support FAQ.
Network data pipelines built for action, not just dashboards
We build the ingestion and processing layer first, so alerts and capacity forecasts are based on current data rather than a dashboard that's accurate an hour after it would have been useful.
Regulatory workflows designed in, not bolted on
SIM registration, numbering compliance, and regulator reporting are built as first-class workflows with audit trails, rather than manual processes patched together to pass an inspection.
Where We Deliver
Built for this region
We deliver from Malaysia on GMT+8, within a regulatory environment shaped by MCMC requirements around SIM registration, numbering, and consumer protection. Regional telcos and MVNOs also operate across a wide device and connectivity spread, from flagship smartphones to entry-level handsets on patchy signal — we design self-service journeys that hold up on both.
Standards We Build Against
- MCMCMalaysian Communications and Multimedia Commission requirements for SIM registration, numbering, and consumer protection.
- PDPASubscriber data handling, consent, and retention aligned to Malaysian PDPA.
- ISO 27001Information security controls across network-adjacent systems and subscriber data.
- GDPRApplied for operators and MVNOs serving customers with EU data protection obligations.
Other Industries We Serve
Ready to Start?
Tell us about your telecommunication project
We'll respond with a tailored proposal within 48 hours — no templates, no salesperson.